Boiler Room Cafe (Minneapolis, Minnesota)

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  Alex S. (guest)

  The Boiler Room is the worst coffee shop in Minneapolis, if customer service and friendly atmosphere are any judge. This is because the staff treats the customers like dirt, and verbally abuses them. It betrays an attitude about customers that penetrates everything else they do. About a year ago a friend of mine remarked to an employee that they're technically not supposed to impose a minimum charge on credit card purchases. The woman behind the counter called her an inappropriate name and told her to leave. Needless to say, she did. Every time I've suggested buying a cup of coffee there since the answer has been a definite no. Today was different, though--with some cajoling, I convinced her this morning to come with me to the Boiler Room for a cup of coffee. We were nearby and didn't really want to ride to the other side of town. The first thing I noticed was that the prices had been marked up since the last time I was there. I don't know if it changed ownership, but I haven't seen its owner there for a while. The coffee was burned and old--I had to put cream in it to make it palatable. And the music was loud and awful. Basically, I'm of the mind that people pay coffee shops for coffee and environment. We don't pay to be subjected to the musical tastes of the help. If the environment is distracting, it's within a customer's rights to bring up the subject. I didn't like the music--nobody at my table did. I asked the guy behind the counter about the music. He told me to "get the #$@^ out, if you don't like it. It's my shop and I'll listen to any #$%@ing music I want." So I did. My friend was right about that place. The Boiler Room is the worst coffee shop in Minneapolis, based on experiences of their customer service and hostility towards patrons. I'll never go back, even though they're in my neighborhood. This is my experience--feel free to try it but you've been warned.

  18 years ago | reply | hide comment