Next - Head Office

Comments

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  christine Biggs (guest)

  I have brought a childs jacket and paid £3.99 to have it delivered, it was not delivered, and the courier said they delivered it last night at 6.07 to my daughters house,left it in the porch, my daughter as no porch, this was not so, my daughter waited in all day and no jacket arrived, l have phoned up custom services and they are trying to get intouch with the courier and phone me back, still waiting since seven o'clock last night. Asked if another jacket could be sent, they said l would have to pay for it, l have already open an account and paid for this jacket, so l said no, l am not paying for this item twice, they say l can not have another jacket sent, until they send me aletter to say l have not received it, so l am the victim here, and still no jacket, so now l will never buy any more items from your store. If you would like to call me my mobile no is 07976877361, still l suppose l will be waiting for a year to get a reply from next.

  13 years ago | reply | hide comment
• 
  Teresa

  Hi christine Biggs, This is not a Next web site. This is Wikimapia, we are a mapping site for people to tag places they know. You need to direct your complaint to the company and not here.

  13 years ago | reply | hide comment
• 
  Guest (guest)

  Purchased an iPad 2 32gb wifi , since found out that the market price is around £479.00 . Next charged me £579.00 !! I didn't shop around as I believe next to be a reputable company ! On finding out the price differential I phoned next customer services who initially were surprised at the price - but went on to confirm that I had indeed paid the right price £579.00 for the product that everyone else in the market ( the blue chips at least) sell for £479.00 They stated that they could not alter the price, but had had a number of queries on this very point. I guess my challenge is that I bought from a reputable high street retailer , and did not expect to get charged such an extortionate over the market / competitor price! Yrs I should have checked - but I guess on informing next on how far out they were on price, I expected them at least to act more professionally and with their reputation in mind - frankly they werent interested that I felt completely and utterly ripped off - and I'm not alone apparently

  13 years ago | reply | hide comment