Passenger Terminal

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The Passenger Terminal of the King Shaka International Airport is located at the southern end of the airport precinct and is split into two levels. The lower level handles arrivals and the upper level handles departures. With a total floor area of 102,000 sq m (1,100,000 sq ft), the terminal is capable of handling 7,500,000 passengers per annum.

The check-in concourse, located at the upper floor, contains 72 check-in counters and 18 self-service kiosks, as well as ticket office for the various airlines operating out of the airport. Passengers then pass through the security checkpoint, segregated between domestic and international passengers before proceeding to the departure lounges and the boarding gates. The airport has 34 aircraft parking bays and 16 jet bridges, four of the jet bridges (gates A20-A23) can be grouped into two to handle code F aircraft or can simply handle four Code C aircraft, with the remainder being capable of handling one Code C aircraft each.

Arrivals is located on the lower floor, with the baggage reclaim hall containing 5 conveyors that can be allocated between domestic and international use as is necessary. Most of the airport's retail is also located at the lower floor, as well as an outdoor piazza area immediately outside the terminal building. Including retail in departure lounges, the airport has 52 retail outlets and 6,500 sq m (70,000 sq ft) of retail space. The terminal does not have a public viewing deck, though it has been pointed out that viewing opportunities are available from the elevated departures drop-off road, as well as elsewhere in the airport precinct.