Ban Moderation
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The Education stage is a remedial process which aims to provide corrective assistance to an infringer. A few essential requirements for Education stage to be successful is for you to be friendly, patient, approachable. These qualities shall greatly benefit your communication and mediation skills. | The Education stage is a remedial process which aims to provide corrective assistance to an infringer. A few essential requirements for Education stage to be successful is for you to be friendly, patient, approachable. These qualities shall greatly benefit your communication and mediation skills. | ||
| − | Aside from extremely rare exceptions, you are required to adhere to the conditions listed under section | + | Aside from extremely rare exceptions, you are required to adhere to the conditions listed under section 1 & 2 of the Banning Guidelines when communicating and handling an infringer regardless of his/her culpability. |
===Guidance=== | ===Guidance=== | ||
| − | The Guidance action should always be perceived as the only one required in the Education stage to enlighten new, inexperienced and settled users. It is customary as well as necessary to communicate with an infringer by sending them a polite notice. A polite notice is a message which should: | + | The Guidance action should always be perceived as the only one required in the Education stage to enlighten new, inexperienced and settled users. It is customary as well as necessary to communicate with an infringer by sending them a polite notice. A polite notice is a personal message which should: |
# make them acknowledge the error(s) they are committing, be it on the map or with another user | # make them acknowledge the error(s) they are committing, be it on the map or with another user | ||
# show or prove to them why the error is incorrect by citing rules which have been violated | # show or prove to them why the error is incorrect by citing rules which have been violated | ||
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*cancelling or reverting correct edits | *cancelling or reverting correct edits | ||
*abusive conduct | *abusive conduct | ||
| − | Repeat infringers should be cautioned with your acknowledgement of further infringements committed by them. You should repeat the mediation techniques of the Guidance action with a more persuasive approach | + | Repeat infringers should be cautioned with your acknowledgement of further infringements committed by them. You should repeat the mediation techniques of the Guidance action with a more persuasive approach. You should also emphasize that failure to comply with the conditions set henceforth shall not be tolerated and may ensue in a temporary or permanent ban. |
A second polite notice sent during the Warning action is called a polite reminder. If a repeat infringer commits an infringement a third time or if an initial infringement is considered a serious violation, you may issue a final polite notice - called a final warning. | A second polite notice sent during the Warning action is called a polite reminder. If a repeat infringer commits an infringement a third time or if an initial infringement is considered a serious violation, you may issue a final polite notice - called a final warning. | ||
Revision as of 17:46, 13 April 2012
Contents |
Ban Moderation is a corrective procedure that must be followed closely by Advanced Users in order to ensure an infringer is afforded exhaustive resources for rehabilitation before he/she is banned.
Ban Moderation comprises of four actions. They are Guidance, Warning, Temporary ban and Permanent ban. To better understand the functions of each action, they have been divided into two stages. The first three actions are grouped under the Education stage. The fourth and final Permanent ban action is grouped under the Expulsion stage.
| Education | ► | Expulsion | |||||||||
| 1. Guidance | ► | 2. Warning | ► | 3. Temporary ban | 4. Permanent ban | ||||||
Education
The Education stage is a remedial process which aims to provide corrective assistance to an infringer. A few essential requirements for Education stage to be successful is for you to be friendly, patient, approachable. These qualities shall greatly benefit your communication and mediation skills.
Aside from extremely rare exceptions, you are required to adhere to the conditions listed under section 1 & 2 of the Banning Guidelines when communicating and handling an infringer regardless of his/her culpability.
Guidance
The Guidance action should always be perceived as the only one required in the Education stage to enlighten new, inexperienced and settled users. It is customary as well as necessary to communicate with an infringer by sending them a polite notice. A polite notice is a personal message which should:
- make them acknowledge the error(s) they are committing, be it on the map or with another user
- show or prove to them why the error is incorrect by citing rules which have been violated
- provide a solution(s) for them to correct the error
- advise them to avoid making the same mistake again
- encourage them to ask questions about things they do not understand
- notify them that persistent infringements may incur a formal warning or even a ban
Infringers should also be given the benefit of the doubt depending on the level of their cooperation. You are more likely to see positive results with a communicative infringer than one who doesn't respond to messages. At the same time, an infringer who doesn't respond to messages shouldn't be deemed uncooperative if he/she hasn't had the opportunity to open their messages. Each case should be treated using common sense and sound judgement.
Warning
An infringer who repeats or commits further violations during or after the Guidance action is to be regarded as a repeat infringer. The repetition of errors or offences warrants the issue of a Warning action because the Guidance action by itself has proven inadequate. Additionally, serious infractions committed by first-time infringers shall also warrant a direct Warning action. Examples of behaviour that can result in a Warning action are:
- persistence in committing similar errors
- cancelling or reverting correct edits
- abusive conduct
Repeat infringers should be cautioned with your acknowledgement of further infringements committed by them. You should repeat the mediation techniques of the Guidance action with a more persuasive approach. You should also emphasize that failure to comply with the conditions set henceforth shall not be tolerated and may ensue in a temporary or permanent ban.
A second polite notice sent during the Warning action is called a polite reminder. If a repeat infringer commits an infringement a third time or if an initial infringement is considered a serious violation, you may issue a final polite notice - called a final warning.
Warning actions are quite delicate matters and should be conducted with extra care. This action is critical in the Education stage and it can easily erupt into volatile situations if not handled correctly. Remember, calm communication is key.
Temporary ban
A temporary ban is an account restriction with variable time limits. An infringer's account can be imposed with a temporary ban if he/she has persisted with infringements despite being given ample warning.
As explained in section 3 of the Banning Guidelines, you can choose to restrict certain functions an infringer has access to for varying lengths of time during a temporary ban. The ban types and ban lengths are shown in the table below.
| Ban types & ban lengths | |||||
| 6 hours | 1 day | 7 days | 1 month | Permanent | |
|---|---|---|---|---|---|
| Edit map | 
|
|
|
|
|
| PMs & forum posts |
|
|
|
|
|
| Full |
|
|
|
|
|
Please note that if you select the 'Edit map' or 'PMs & forum posts' ban types, you cannot set a ban length for 1 month. A month long ban length can only be selected if you choose a full ban.
Expulsion
The definition of Expulsion is to force, drive out or compel to leave. The Expulsion stage is necessary when an infringer fails to accept the Guidance, Warning and Temporary ban stages of the Education stage.
Permanent ban
The process of expelling or blocking a user is accomplished by implementing a permanent ban. Aside from extremely rare exceptions, a permanent ban must only be applied after the failure of the Education stage. It is important to note you cannot directly impose a permanent ban on a first-time infringer.
Unlike a temporary ban, you do not have flexibility in restricting certain functions an infringer has access to for varying lengths of time. A permanent ban means all functions are restricted (see the 'Ban types & ban lengths' table above).
