JVC Philippines (Makati City)

Hello to all the staff of JVC Phils...

mr juan borero
libertad, pasay city

the manager
jvc phils, pasay road branch
makati city

sir.,

good afternoon to all of you and your staff of jvc pasay road.

mitch, please advice your technician to fix well my jvc components no. ca-mxj970V which i brought there last nov/08,08 ( refer j129866 ) . I failed to to get it last nov.28 afternoon coz they forgotten to fix the loose connection of the blue and black speaker terminal of my unit.

i hope it will be finished before dec.03.
thanks to you all.

mr. borero

sir: the 2 x 6 ohm dual magnet tweeters of my 4200w jvc mini component model # CA-MXDVA9 are all defective. Can you provide me with replacements ? how much will it cost me. i am living in Villanueva, Misamis Oriental. thank you

ELEAZAR T. SUBAYNO SR.
Chavez subdivision, Pob.2
Villanueva, Misamis Oriental

Dec. 03 2008

THE MANAGER
JVC PHILS
PASAY ROAD BRANCH
MAKATI M.M.

you, jvc people didn't open your comments box.

you have to exercise good costumer relation " good service " in order to stay long in your business. we., your client....if you want us to buy your unit ....deal with us in terms of. . . . ." GOOD SERVICE ".

thank you,

Mr.Borero
Pasay City

TO jVC MAKATI REPAIR AND SERVICE DEPT.

KINDLY ADVICE UR SERVICE PERSONEL TO PLZ CHECK AGAIN MY T.V. JOB NO. J127954,IT WAS REPAIRED BUT AFTER A MONTH LATER THE SYPMTOMS OF OUR UNIT IS COMING BACK AGAIN THEN SUDDENLY THE UNIT NEVER BEEN OPEN,THIS WAS THE PROBLEM BEFORE AND IT CAME BACK AGAIN,SO NOW WE ARE NOT USING IT BEACUSE OF THE PROBLEM.BUT ITS SEEMS INDICATED HERE IN YOUR STATEMENT JOB ORDER THAT ALL REPAIRS DONE BY JPL ARE GUARANTEED FOR A PERIOD OF THREE MONTHS(PARTS & LABOR)FROM THE DATE OF UNIT ACCEPTANCE AND PROVIDED SAME DEFECT IS ENCOUNTERED,IN CONNECTION WITH THESE MY UNIT ENCOUNTERED SAME DEFECT WHERE IN THE PROBLEM IS POWER INTERMENT CUT -OFF.BUT AT THE MOMENT THE UNIT HAVE THE PROBLEM IA CALL YOUR OFFIVE WHICH I TALK TO mS. RHEA AND SHE SAID TO SCHEDULE ME TO ONCE AGAIN CHECK MY UNIT BUT 2 WEEKS NO ONE PERSONEL OF YOUR CAME TO MY HOUSE TO CHECK AGAIN MY UNIT, I ALSO TEX MR. RODELIO BECAUSE HE IS THE ONE WHO IS COMING TO MY HOUSE TO FIX THE UNIT BUT NO ONE IS REPLYING AND I HAD SO MANY TIME CALL TO YOUR OFFICE BUT NO ONE PERSONEL TO CHECK AGAIN MY UNIT.MY ANOTHER PROBLEM IS THAT THE DATE OF THE UNIT IS FIX IS OCTOBER 07, 2008 BUT IN AROUND DECEMBER THE UNIT HAVE THE SAME PROBLEM BEFORE AND WHAT ABOUT MY GUARANTEED OF THREE MONTHS I HAVE BEEN CALLING SO MANY TIMES AND ALWAYS SAYING THAT THEY WILL SCHEDULE ME TO CHECK AGAIN MY UNIT BUT NO ONE SEEM TO GO TO MY HOUSE TO CHECK MY T.V. AND MY GUARANTEED IS RUNNING TO THREE MONTHS SO WHATS THAT?SO PLEASE CHECK AGAIN MY UNIT BECAUSE THE PROBLEM BEFORE CAME BACK AND I WANT IT AS SOON AS POSSIBLE BECAUSE OF MY GUARANTEED OF THREE MONTHS AND ITS RUNNING TO BE THREE MONTHS.KINDLY COORDINATE WITH THE PROBLEM I STATED.

THANK YOU AND I AM LOOKING FORWARD TO YOUR ACTION AND RESPONSE TO MY PROBLEM.

Mr. Herman Soer II
205 Masambahin st. U.S.P.S San Pedro Laguna
808-3906/861-1733
Cel No. 09279064731

So please do the possible action to fix my unit.this message was sent January 6, 2009.thanks Mr. Herman Soer II