Cafe "Line Brew" (Astana)

Comments

• 
  John (guest)

  My family and I, we like trying new cuisines & flavours. We decided to go to LINE BREW as we wanted to eat kebabs and try some good food and we read for this place online and heard from friends despite the fact that it is very overpriced place in whole city. It's very easy to find it, and very hard to park your car. We reached the place at about 20:00 and as we tried making a reservation in advance and manager assured us that she will call us or put us to the waitlist, but at the end nobody neither called us nor they explained what were the reason for not putting us a waitline when we arrived there. When you get in, there's a lady (the boss I think) who helps you find a table. She was not friendly at all and she had an unpleasant looking on everyone all the time. The place has dimmed colours minimal design and it looks too much used and dirty. The order for 5 persons was: a plate of mixed kebabs, fries for a side fresh juice, beer, alcohol free mohito. The quality of the food was ok and the taste was alright but nothing unusual, special or exciting. The quantity on each dish was just moderate. But mohito was so spicy and disgusting, I can not explain. Seemed like they used dried lime and tried soften the spiciness by too much ice in it. The service was absolutely disappointing. Despite the fact that we have been sat to the "VIP room" which even cost us extra fee, the waiter had extremely bad mood…so bad that they wereignoring us the whole evening. They annoyed us by ignoring the ring button and forgetting us everytime we ordered something for at least 20-30 minutes. So to refill the beer and get our kebabs it took them 55 minutes. In addition they could hardly notice us when we wanted something (water, more beer, the bill etc.). Awful awful service!!! We spend around 150USD (although we ate and drunk almost nothing!!!) the price is not comparable to the food and service - too much money and disgusting service! After all these ignorance to the client, they charge you automatically 15% tips out of your order, which is totally unacceptable.They have no rights to do that and they have no motivation to satisfy their clients with a good service. In conclusion, the whole experience was not good, I would never go again to this place for any reason and I don't recommend this restaurant, not even to my worst enemy. In a few words...you should better try some fast food out on the street rather than going in there. That bad!!

  12 years ago | reply | hide comment
• 
  Local (guest)

  SOooo BAAAAAAAAAADDDD

  12 years ago | reply | hide comment